ORDERING FROM
GIANNA VIOLINS
866 884-6546 Toll Free
865 986-9966
877 886-6546 fax toll free
865 986 9967 fax
mail@giannaviolins.com
Eastern Time US
Order by Telephone or FAX
We currently do not use direct on-line ordering.  We find entering credit card information on the web a bit unsettling.  We
believe we can serve you best in obtaining the right violin, viola, or accessory by speaking with you directly.  Many times we
find that problems are headed off by a brief telephone call.  Please do not hesitate to call even with minor questions.  
Our
purchase agreement is provided here.
Our shop number is:  865-986-9966.   
Toll Free:  1+866-884-6546
FAX:  1+865-986-9967
Payment Options

Credit Cards: We accept:  Mastercard, Visa, American Express, Diners Club and Discover Card.  Please call or FAX credit
card numbers.  We require:  3 (or 4) digit security code on the credit card.  A signature with faxed orders.  Complete billing
address a daytime telephone number.   Orders are confirmed by email.   

PayPal:  Please send PayPal payments to mail@giannaviolins.com.  

U.S. Postal money orders:  Include contact information such as an email and/or daytime telephone number.

Personal Check:  drawn from US banks only.  Items are shipped after your check arrives & is cleared.  Checks are
processed through our "guaranteed funds" merchant services, and returned with your purchase.  
Be  sure to include your
drivers license number on your check.  
We can not accept personal checks without a valid drivers' license number.  

Cashier's Check:  Drawn from US banks only.  Items are shipped after the check arrives.  Any suspect cashier's checks will
be investigated.  

Send all forms of payment to:
Gianna Violins
10091 Unitia Road
Friendsville, TN 37737
Our Mission
Gianna Violins is dedicated to providing fine stringed instruments and associated products to you, our clients.  We know that
internet shopping can be scary.  We will do everything we can to earn your trust so that you are confident when purchasing
from us.  We promise that we will never use games, gimmicks, tricks or unseen or undisclosed devices to obtain personal
information about you or that might annoy you.  We want you to enjoy our site and come again.

We are a relationship-based company.  Our commitment to serving you, our client, continues after we ship a violin or bow.  
We are not satisfied if you are not satisfied.  We do our own work and our own service wherever possible.  We welcome
suggestions about improving our products, our website, or our service.  Please contact
Steve or Gianna Perry directly.
Domestic Orders
Domestic orders are those with a billing and shipping address within the 50 United States.  For domestic orders, we accept
Master Card and Visa, U.S. Postal Service money orders, personal and cashier's checks, and cash.  We verify that the credit
card billing address matches the billing address of the customer placing the order.

We accept checks bearing your complete name and the bank name printed on the check.  We only accept checks from US
banks.  Please allow an additional 2 weeks for order processing on orders placed by personal check or Cashier's checks (we
have received forged cashier's checks).
We charge a $25 returned check fee.

Under normal circumstances we only ship to a street address.  If an incorrect address is provided delays and additional
shipping charges may result.

Under Tennessee law, we MUST collect sales tax of 9.25% to the cost of taxable items on all orders delivered to a customer
in Tennessee.  There is no sales tax on orders shipped outside the state of Tennessee.  Tax-exempt organizations doing
business in Tennessee can apply for tax-exempt status with Gianna Violins.
International Orders
International orders include any order with a billing or shipping address outside the 50 United States.  We reserve the right to
decline international orders.  Shipping charges are determined on a case by case basis.  We accept wire transfers for
international orders.  Please contact us about any other desired payment method.  Note that currency exchange rates vary
quickly, thus accept wire transfers only in dollars.  Other fees may be assessed on international orders.  See our
Shipping
Policy  before placing your order.
©2004 Gianna Violins;  Maker and seller
violin, viola, fiddle, violin case, violin bow, accessories,
support, appraisal, restoration