ORDERING FROM GIANNA VIOLINS
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866 884-6546 Toll Free 865 986-9966 877 886-6546 fax toll free 865 986 9967 fax mail@giannaviolins.com Eastern Time US
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Order by Telephone or FAX We currently do not use direct on-line ordering. We find entering credit card information on the web a bit unsettling. We believe we can serve you best in obtaining the right violin, viola, or accessory by speaking with you directly. Many times we find that problems are headed off by a brief telephone call. Please do not hesitate to call even with minor questions. Our purchase agreement is provided here. Our shop number is: 865-986-9966. Toll Free: 1+866-884-6546 FAX: 1+865-986-9967
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Payment Options
Credit Cards: We accept: Mastercard, Visa, American Express, Diners Club and Discover Card. Please call or FAX credit card numbers. We require: 3 (or 4) digit security code on the credit card. A signature with faxed orders. Complete billing address a daytime telephone number. Orders are confirmed by email.
PayPal: Please send PayPal payments to mail@giannaviolins.com.
U.S. Postal money orders: Include contact information such as an email and/or daytime telephone number.
Personal Check: drawn from US banks only. Items are shipped after your check arrives & is cleared. Checks are processed through our "guaranteed funds" merchant services, and returned with your purchase. Be sure to include your drivers license number on your check. We can not accept personal checks without a valid drivers' license number.
Cashier's Check: Drawn from US banks only. Items are shipped after the check arrives. Any suspect cashier's checks will be investigated.
Send all forms of payment to: Gianna Violins 10091 Unitia Road Friendsville, TN 37737
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Our Mission Gianna Violins is dedicated to providing fine stringed instruments and associated products to you, our clients. We know that internet shopping can be scary. We will do everything we can to earn your trust so that you are confident when purchasing from us. We promise that we will never use games, gimmicks, tricks or unseen or undisclosed devices to obtain personal information about you or that might annoy you. We want you to enjoy our site and come again.
We are a relationship-based company. Our commitment to serving you, our client, continues after we ship a violin or bow. We are not satisfied if you are not satisfied. We do our own work and our own service wherever possible. We welcome suggestions about improving our products, our website, or our service. Please contact Steve or Gianna Perry directly.
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