“First, the listen to it over the phone thing.  It works surprisingly well.  I bought one of Steve's that way that I've been really
happy with.  I was original skeptical but I think you can get "close
enough" over the phone to make it worth having shipped to your house to try.”
In the ~$1500-<$3500 range, I'd go with someone who works like Steve does . . . .  My personal opinion . . . is that Steve's
turn out better to much better than the Cao's or Doestch's on the average.  I suspect any of Steve's hand-tuned violins or
Gianna's choice violins would make a heck of a step-up instrument.”
"....man it makes some deep music! Sounds like old man river, it lives, moves and has soul! Obviously it just arrived (in fine
shape) and is settling in to it's tuning... imagine, pegs that work with out fine tuners! Too, cool! The finish is beautiful, the
back shimmers like it's 3-D or tigers eye gem stone, all I can say is wow,wow,wow!"
Thanks,  Craig
"I received the violin yesterday. I don’’t think I have ever seen Liz so happy about anything. It was also a big hit with her
teacher, who plays in the Philharmonic here. The general consensus was that the violin must have cost between $8,000
and $12,000 –– multiples of its actual price. Needless to say, we are very happy with it."
D. McCarthy
"Thanks for your nice inquiry and yes the violin is wonderful; it is a joy to play ( I've even been practicing before going to
work!) simply because it's so much fun to play. I can't wait till my teacher sees it--she plays in the Tucson Symphony and I'm
taking your card  when I have my next  lesson in case she want's to cantact you guys about some instruments . For years I
had been under the mistaken impression that only old violins could sound good.....well, live and learn. I do plan on visiting
your shop at some point in the future and probably having a Signature made to order. Hopefully you'll still be making fiddles
then!"
Warm regards,     Gary
"It was tough to wait until after dinner to open up the case (again, you did an amazing packing job even within the case).
The wait was well worth it though!

I ended up playing for about three hours and figured out a slow version of Jerusalem Ridge that brought tears to my eyes.
The fiddle really started to sing after I played it for about 40 minutes. It's exactly what I wanted. Great tone. Very playable.
I'll be able to grow with this set up for a long time to come.

What a great buying experience! Honestly, I can't remember ever feeling so good about a transaction. And I felt that way at
every step of the process ... from hearing the fiddles played over the phone to your quick and helpful replies to my e-mails
... You truly understand the meaning of service. Thank you so much for helping me find my fiddle!"

Best,
B. Donnelly
"Got the fiddle today.  Absoluetly outstanding.  A dream to play.  The balance and quality of tone on your violins is
incredible.  "Luke's Creek" will be with me a long, long time.  You guys are such great people to deal with.  Wish you were
local.  I'd probably hang out at your shop a lot.  And no doubt would go broke buying up your instruments.  I left a positive
feedback for the ebay transaction.  Thanks again for the fine instrument."

A super satisfied customer,
Gerry
"Dear Steve and Gianna,

Today I received "Old Smoky" in perfect condition (incredibly wonderful packing job!) and promptly played it for about two
hours, almost non-stop ... I had to make myself stop, worried I'd make my arm sore!

"Old Smoky" sounds amazing and this violin is perfect not only in terms of the tone I was looking for, but it also looks
fantastic. The craftsmanship is simply superb! And the tone of this bow certainly works well with this violin -- a wonderful, full
tone. Drones sound awesome! Also, the case certainly gives this instrument the protection it deserves and looks very nice.

I want to thank both of you for your help, your updates, and the work involved in getting it to me safely (again, the packing
was done with the greatest care). Customer service is a big deal to me and you folks have really made me a happy
customer.

So, thanks again and I will certainly recommend Gianna violins to anyone who might be interested in doing business with
you!"

Best regards,
D. Walker
"The fiddle somehow manages to look brand new and a 100 years old at the same time. I'm a new player but I can already
tell this is going to make a big differance. It is so much easier to play and the sound is more fiddle like than my old Stainer
copy. Double stops are cleaner and more balanced and the tuning pegs are easy to turn! I love the wood grain on the
spruce top. I forgot what kind of strings you said were on it, but I like them too. I can't wait to show my buddies at the jam
this weekend. About the only bad thing I can say is that the crossword puzzle on the packing newspaper was already filled
in!

Well, I won't get much sleep tonight as I'm sure I'll be playing for hours. Thanks for all your help and a wonderfull fiddle!"

T. Wikner, Florida
Appalachian Folk Fiddle, Le Conte
"Hello Gianna,
I just received the mandolin case and it looks absolutely FABULOUS !!! Many thanks for the friendly service."
P. Ochin  
March 2005

Hi Gianna & Steve;

The Dunov, bow and case arrived safely last night.  I'm very pleased.  Everything exceeded my expectations, including the
packing job!  The violin looks and sounds far superior to anything I looked at even close to the same price.  Again, thanks
for the great service; thanks for putting up with my endless questions and indecision and a very special thanks for your
expert advice in getting me exactly what I wanted even though I didn't know what it was!

J. Janssen, CA
May 2005

Dear Gianna & Steve,
This is the "Best F-5 under $1k,Eastman 515,Period!"  
Ron Pease, Ragged Mountain Ruckus (my current project)
If you have been satisfied with our service
& would like to be added to this page....
Just
let us know & we'll do it!
What our Customers Say about our products and service
When it comes right down to it, what really counts is what you the customer thinks.   Our practice is to treat our customers
the way we expect to be treated when we go shopping.  Here are some examples of what we hear from our customers on a
regular basis:
"I love this violin!   The sound, the  craftsmanship, the ease of play are awesome.   It is a joy to play.  I've  only had it 3 days
and I'm already seeing improvement in my playing.   It is  a beautiful violin in all ways and I fell in love with it immediately.  

My teacher looked horrified last week when I told her I ordered a violin on  the internet, especially because I am only 15
minutes away from hundreds of  new and vintage violins sold in our local area.   However, yesterday when I  brought my
new violin in for her to play and review she became very  enthusiastic about it.  This is a high compliment as my teacher
has played in the most prestigious concert  halls all over the world as a soloist.

I got so much more violin than I could ever afford anywhere else and think anyone looking for a fabulous instrument at a
reasonable price should at least try Gianna Violins.   

Steve Perry gave me hours of his time (for 2-3 days!) over the phone playing several instruments over and over again for
me.   I could make a distinction between the violins very clearly over the phone and kept going back to the one I chose,  but
they all sounded beautiful and full of volume.   Steve, in my opinion, is a violin intuitive, and combined with his fine
craftsmanship, he makes an incredible instrument at an affordable price.   Steve and Gianna made my purchase a
comfortable and enjoyable experience.

I am so glad I followed my instincts and purchased from Gianna.  Thanks Steve and Gianna for my wonderful "Little River".

Renee, from NY
10/04
"We have had the violin package we purchased from you for over a month now. [name] really loves it.  His teacher
complimented on the quality of the violin and thought we paid much more for it, he was also impressed by the bow you
selected for us."
"I was a little hesitant about purchasing through the internet, but in talking with you through e-mail and on the phone you
were more help than the shops I visited in person!  I was put at ease when I talked to one of the Eastman Co.
representatives and he said that he knew you and you are very reputable."
"I am really impressed by your "customer service."  I did quite a bit of research in selecting a violin and also who to
purchase from.  I had contacted several different people and companies before I chose to purchase through you.  All of the
others I contacted didn't show the personal touch that you did.  They wouldn't or were very slow in returning e-mails,
seemed to be annoyed when I asked a lot of questions, and didn't seem very personable at all. It really worked out perfect
that you were going to Eastman and picked this violin for us."
"From the first e-mail I sent you your response was very quick, you always answered my questions quickly and helped me
choose a violin package that was exactly what I was looking for."
"Thank you again for making this purchase a pleasant one.  Feel free to give my e mail address to anyone that requests a
reference from you.

If we ever upgrade or know of someone looking to purchase, I wont need to do weeks of research again, I'll just need to call
you."
“I am the head of Information Systems for a large company. It's my job to understand how our systems work at the most
atomic level. If you don't master the details in this job they soon master you. It wasn't long after I picked up my first violin
that I realized that there was equally as much detail here to learn. I suppose there are two ways to go about purchasing
violins. You keep buying them until you get it right and find one that suits your ear. Or you find someone who has mastered
those details to lead the way."
"When you buy a Gianna Violin the hands and the intellect that made it come with it. Ask him what strings it likes. Ask him
how he made the bridge and why. Ask him anything at all about that violin. He will know. My Gianna 200 is my pride and joy.
It holds its own with $5000 -
$6000 violins. Another BAVS member who purchased its twin from Steve brought hers to a very reputable violin shop,
played fiddles in that range, left them there, and walked away again with hers.

What does my 200 sound like? I won't even attempt to describe it.  Better I should tell you that I've lost all interest in looking
for a violin that sounds better than this. Would another violin sound 10% better? Maybe. Would that be worth $10,000
more?

In a long career in Information Systems Ive worked with and hired many highly skilled people. Inevitably, however, there are
only a nery few that stand out from the rest. Steve Perry is a person who does . . . . Good luck if you hope to find someone
out there at random who will be more helpful, honest, and committed to his customers than him . . . .  One thing I know for
sure. It's not my violin holding me back.  And I've never been without an answer to any question I've ever had
to ask.

What's it like to buy a violin from Steve Perry? He would never have asked me to answer that publicly. Not in a million years.
But I'm going to tell you anyway because when you find someone as willing to take a beginner's hand as he is then this is
something everyone should know.  I've purchased a lot of things in my lifetime and regretted many along the way.  But
when it comes to buying your first good violin, I can assure you that it just doesn't get any better than Steve Perry and
Gianna Violins.
“My Gianna Artista is my pride and joy. It holds its own with $5000 -$6000 violins . . . .  I've lost all interest in looking for a
violin that sounds better than this . . . it's not my violin holding me back.”
R.T.
“Steve!  I think that you must have put in an electric pick up in the violin or maybe an amplifier tucked away in it, man it
makes some deep music! Sounds like old man river, it lives, moves and has soul!  Obviously it just arrived (in fine shape)
and is settling in to it's tuning... imagine, pegs that work with out fine tuners!  Too, cool!  The finish is beautiful, the back
shimmers like it's 3-D or tigers eye gem stone, all I can say is wow,wow,wow!"

Thanks,
Craig
“I'd recommend anyone looking at instruments to look at Steve's violins.  The one he sent me is an amazing value for the
money.  It's not a perfect violin.  Like Steve says, there's no such thing as a perfect violin. But I decided that I'd as soon live
with its flaws as I would flaws I heard in violins that I tried playing in the up to $12,000 price range.  In other words, if I had to
pick, I'd as soon picked Steve's violin as a few of the others and would have picked Steve's violin over almost all of them.  
And all of the ones that seemed roughly equivalent to me were between 2x and almost 5x the price of the one I wound up
buying from Steve.  The only violin I've played so far that was without *obvious* flaws (although I could have wished for a
slightly richer/rounder tone) was a $22K Italian.  And at that price, it didn't even tempt me.”
"In the ~$1500-<$3500 range, I'd go with someone who works like Steve does . . . .  My personal opinion . . . is that Steve's
turn out better to much better than the Cao's or Doestch's on the average.  I suspect any of Steve's hand-tuned violins or
Gianna's choice violins would make a heck of a step-up instrument.”
"I am a student violin player, and since I have gotten my Appalachian I have found its sweet sound making me eager to
practice.  It is so easy to play that I have been able to make a lot of progress, now I am no longer fighting my instrument.  
The violin sounds almost equal to my teacher's $10,000 fiddle, I would say the $10,000 instrument is only 5% better than
mine.  I worried about buying an instrument over the Internet, but my Gianna Appalachian is so superior to any other violin I
tried while shopping around my area that I think anyone who orders one over the Internet can count on getting a great
fiddle.  
Thanks again for my lovely violin!"
MG
“I am the head of Information Systems for a large company. It's my job to understand how our systems work at the most
atomic level. If you don't master the details in this job they soon master you. It wasn't long after I picked up my first violin
that I realized that there was equally as much detail here to learn. I suppose there are two ways to go about purchasing
violins. You keep buying them until you get it right and find one that suits your ear. Or you find someone who has
mastered those details to lead the way.

In a long career in Information Systems Ive worked with and hired many highly skilled people. Inevitably, however, there are
only a nery few that stand out from the rest. Steve Perry is a person who does . . . . Good luck if you hope to find someone
out there at random who will be more helpful, honest, and committed to his customers than him . . . .  One thing I know for
sure. It's not my violin holding me back.  And I've never been without an answer to any question I've ever had
to ask. ”
Thank you! I received the Veneto in excellent condition yesterday and am so happy with it, a beautiful violin and it makes
my playing sound a lot better than it actually is!  I am very pleased with this purchase.  P. Hickland
Dear Gianna and Steve,

Both of my beautiful instruments have arrived and I couldn't be more thrilled.  The violin and mandolin are both
extraordinary.  Appearance, tone, playability -- all far surpass my expectations.  Thank you so very much for your
assistance in selecting these instruments Steve.  I never imagined that I'd select an instrument without playing it first, but
you certainly provided the help I needed to make wise choices.  I hope to do business with you for many years to come.  

Your friend,

Brent F.  (2005)
Jesus wept!

What an astounding violin! The timbre of the instrument is amazing. The light weight is going to take a little getting used to.
It's so much lighter than the GG.

The bow is everything you said it was. It really enhances the tone and plays remarkably easy. I tried the LaSalle on the
Radoni, and there's such a difference.

Thanks to you both for another very easy and satisfying transaction!

..Joe  (2005)
Hi Gianna,

Fedex delivered my mandolin today, it arrived in perfect condition.It was packed very well, i think it could have withstood
being run over by a bulldozer!  The mandolin is very nice, and sounds nice too. Now to get serious and start practicing!

Thanks,
J. H. (2005)
Dear Gianna,

I would like to thank you for the successful completion of the purchase of my new case.  It arrived here earlier today. It will
make a beautiful holder for one of my instruments.  This whole transaction has taken place with a no-hassle approach by
you. I am very impressed and am delighted to have done business with you.  

Once again, Thank-you and very best wishes,
Angus Ramsay
Scotland  (2005)